Shipping policy
Thank you for choosing Kelansu. We are committed to creating practical clothing and providing you with reliable, transparent, and convenient delivery services.
Order processing time
- We typically process and ship orders within 1-3 business days (excluding weekends and statutory holidays).
- Once your order is shipped, you will receive an email notification with a tracking number so you can easily check the delivery status.
Delivery time
- Standard shipping to the US: Approximately 14-20 business days.
- International orders: Approximately 20-30 business days.
- Please note: Due to uncontrollable factors such as weather, customs clearance, and carrier operations, delivery delays may occur. I appreciate your understanding.
Shipping rates
- Shipping rates are dynamically calculated based on package weight, delivery address, and shipping method, and will be displayed at checkout.
- We do not currently offer free shipping, but we are committed to providing you with high-quality packaging and shipping guarantees.
Shipping carriers
- We primarily use internationally renowned carriers, including DHL, UPS, FedEx, and USPS.
- Please confirm that the package is in good condition and sign for it upon delivery.
- We recommend selecting a trackable shipping method and keeping a record of your shipping information for easy tracking.
Order changes and cancellations
- Once an order is submitted, we will process it immediately and cannot cancel or modify it.
- Please ensure that the shipping address, size, color, and other information are correct before placing an order.
Friendly reminder
- Please note that some countries have customs and import tax policies; any associated costs are the buyer's responsibility.
- It is recommended that you fill in real and valid contact information when placing an order to avoid delays or returns due to express delivery failure.